Company Ethos

Look for marginal gains to increase our performance in everything we do

At bespoke our Company Ethos is simple:

  • Set the highest standards in all areas of our business
  • Achieve those standards then maintain them on a consistent basis
  • Raise the bar by resetting those standards through marginal gains
  • Achieve those higher standards then maintain them on a consistent basis
  • Raise the bar again by resetting those standards through 'marginal gains

 

We are only as good as our weakest link so collectively look to achieve the highest standards in every discipline of our business.

Marginal Gains

Each sector of our business operation has a Head of Department responsible for managing their own teams with a remit to make improvements in efficiency, systems of operations and costs on an ongoing basis. No matter how small or what may appear to be relatively insignificant, small incremental improvements in any of our processes can add up to a significant improvement when they are all added together.

Finding marginal gains has become a way of life within our Company. By listening to our Clients and working with them throughout the life of the contract, we can implement efficiences in all areas of operation.

From the daily management of our cleaning teams, ensuring our cleaners get paid correctly on time, providing the best equipment & cleaning chemicals and offering comprehensive & diverse training ensures a consistent service delivery of excellence to our customers premises.

Having our own HR department and 24-hour access to one of the UK's leading corporate employment law Companies for advice ensures any personnel issue is addressed and resolved quickly with the minimum of fuss, negating escalation into potentially more serious or damaging scenarios.

Working closely with our suppliers to ensure we obtain the very best prices on all bought in goods and services, our purchasing department ensures we offer the best value for money to our Clients on specialist and auxiliary services.

Staff Rewards

Our staff are our life blood and we ensure we not only recruit the best but retain our staff longer than our competitors. Rewarding staff for their passion, commitment and excelling in their role within bespoke was recognised as a must very early within our development.

Shining Star Awards - the bespoke OSCAR's

We regularly reward our staff with our 'Shining Star Award' for performance excellence, team leading or just going that extra mile in their day to day business. High street gift vouchers are greatly received but the real accolade is being presented with our bespoke Oscar. Sought after as a permanent momento of excellence within the workplace, our employees all strive to be a recipient of this prestigious award.

Employee Suggestion Box

'Tell Jackie'

As part of our new Portal we have developed an employee Portal facility where employees are issued with unique ID and user details to access all relevant documentation relating to their employment at bespoke. In addition to this we have launched a 'TELL JACKIE' suggestion box where employees can put worthwhile suggestions forward to our Managing Director Jackie Woodall for consideration. If engaged, these suggestions will be rewarded with gift vouchers and could lead to a shining star award so we expect plenty of activity going forwards throughout the year.

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