Our Clients

Don't take our word for it, see what our Clients think

It's easy to say how good we are, but it's what our Clients think that really matters.

 

Testimonials

bespoke are proud to work with Clients across many different sectors throughout the UK from small local companies to large global organisations. Lots of our Clients have been with us for many years, forming long and rewarding partnerships and working closely with us to progress forwards in an ever-changing world.

Please take a minute to read what they think, after all it could influence your decision the next time you procure your cleaning contract.

I have been impressed by the level of professionalism we have received from bespoke Cleaning Services, be it with the management team or the cleaning personnel.

Richard Bettridge (Financial Controller), Internet Videocommunications

Satisfaction! That’s what you’ll get when you hire bespoke Cleaning Services to clean your business. We’ve been utilising their services for years, and we’ve been nothing but satisfied. They have always provided excellent customer service anytime we’ve had an issue it has been promptly addressed. They are thorough and efficient, and they clean to high standards. Thank you bespoke Cleaning Services for the wonderful job you do.

Karen Morbey (Office Manager), West Midlands Growth Company

I just thought I would express how pleased I was with all of the works that were carried out on all the sites across the learning quarter during the Easter break. I carried out a conditioned survey on all sites during Easter so I had a real insight to what works were carried out. I would like to take this opportunity to thank Lisa, Bev and all the cleaners who worked so hard!

Stephen Greaves, Dudley College

bespoke Cleaning offer a fantastic service at a competitive price. The staff we have from bespoke are brilliant and feel part of our own team of staff. Area Management and Head Office are also very hands on which makes this Company really stand out as approachable and have the drive to ensure quality service. I would highly recommend this company to any business or educational establishment.

Laurence Gully, UWE Centre for Sport

I've walked around this morning with Sarah and I’m blown away by the amount of work that her small team did last week – exceptional effort. Many thanks to Sarah/Ronnie/David/Scott and Mamadu. Looking forward to the night team completing their part of the shut-down clean this week and reviewing next Monday.

Neil Thurston, Bourneville College

bespoke have provided excellent customer services and outstanding cleaning services. Any issues have been dealt with quickly and efficiently. I would definitely recommend bespoke for any potential clients.

Carly Smith, Siemens Rail Automation Holdings Limited

I have found bespoke to be a friendly well-run company that has carried out the cleaning contract over the last 3 years. Any issues or problems are dealt with quickly and efficiently.

Laurence Hill (Head of Estates), Stratford College

New College have worked in partnership with bespoke since Jan 2015. We have found them to be very professional in all of the dealings we have with them, from the standard of cleaning through to dealing with the accounts department and management. We have always found them to be very responsive to our requests and are happy to work with us, if it’s possible… they will always deliver. Nothing is too much trouble for our on-site team. Management are quick to respond to any issues. Very happy with service levels provided.

Zoe Beckett-Furnell (Health & Safety Manager), New College Swindon

bespoke Cleaning Services have been our main cleaning contractor since 2009 and have provided a consistently high level of service throughout. They always do their upmost to meet our ever changing requirements and keep costs to a minimum. I have no hesitation in recommending their services.

Dan Harris (Contracts and Procurement Supervisor), City of Wolverhampton College

Mid and West Wales Fire and Rescue Service are extremely happy with the service provided by bespoke. They are very efficient, friendly staff who are keen to go the extra mile and happy to help with any requests. Their standards of cleanliness are exemplary.

Amanda Thomas (Deputy Head of Estates), Mid and West Wales Fire and Rescue Service

bespoke provide Honeywell with tailored cleaning schedules that suit the sites requirements and are always willing to accommodate changes and additional requests. Communication can easily be done through Honeywell employees who can go directly to bespoke staff who are always approachable and polite to engage accordingly.

Steve Halfpenny (Site HSE Manager), Honeywell Hymatic

We have worked with bespoke for many years now. We have high standards across all our sites that they provide services for and they maintain and manage expectations at all times which is a credit to them. Our Account Manager is always on hand and responds to any queries immediately, we feel very valued and nothing is too much trouble for them.

Tracey Thomas (Central Services Manager), Space Engineering Services

 

 

Case Studies

Peruse the case studies below to see how bespoke have worked with its Clients to form strong partnerships and improve service delivery.

Coleg Gwent

The Tender Process - Choosing bespoke

Narrative by R D Bates Director (Estates & Facilities) / Cyfarwyddwr (Ystadau a Chyfleusterau), COLEG GWENT

bespoke Cleaning Services were appointed by the College in 2013 following a comprehensive tender exercise to undertake the building cleaning requirements for Coleg Gwent for a period of 4 years. Their tender submission was not only competitive, but their thorough understanding of the requirements of the contract were quite evident and their professional and enthusiastic approach placed them very clearly as our preferred contractor.

Contract start and new iniatives

The contract lead in and start up was very well organised and completed with no issues arising. The cleaning operation and other associated functions undertaken by bespoke have run smoothly and been very well managed from day one, across all Campuses and at our Out-Centres. Their appointment of a full time dedicated Contract Manager to oversee the Coleg Gwent contract has been extremely successful and ensures that if minor issues do occur, they are quickly and effectively dealt with.

What have bespoke brought to the table for the College?

Cleaning standards have notably improved since bespoke Cleaning Services were appointed by the College and this has been brought about largely by active management of the cleaning operatives, a thorough understanding of the contract requirements, a very clear drive to perform and innovation introduced by the Company themselves.

Invoicing is well organised and without problem to date.

Moving forward in partnership with Coleg Gwent

Following re-tendering of the provision earlier this year, bespoke Cleaning Services have again been successful and will continue to provide our building cleaning services across our 5 Campuses for the next 4 years. I would have no problem in recommending the services of this Company.

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